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Definition 2024


one-window

one-window

English

Adjective

one-window (not comparable)

  1. (management) Describing a service operation at which all of a customer's needs may be satisfied by a single server, without waiting in a second queue.
    • 1995, Trevor Harrison; Gordon Laxer, The Trojan Horse: Alberta and the Future of Canada, page 107:
      Why could Alberta Registries not have delivered one-window shopping, better hours and better locations, and nonbureaucratic service directly, using public servants?
    • 2004, Christopher Pollitt; Geert Bouckaert, Public Management Reform: A Comparative Analysis‎, page 85:
      At a local microlevel 'one-stop' or 'one-window' service delivery arrangements have proved popular.

See also